General Order/Enquiry Information
    If you have a query regarding an order you have already placed with us or have a query regarding products or ordering from our website please contact

Please note that we are unable to answer enquiries/questions posted to this page.

How do I cancel/close my account?
    If you wish to cancel or close your account please email with a request to close the account giving your name and email address and we will remove you from our user file.
I cannot log into my account
    When you want to shop with us or access your account, we ask you to sign in. If you find that your email address or password is not recognised, please make sure you are using the same email address and password that you used when you registered with us. If you cannot remember your password, simply select the I Forgot my Password option on the sign-in page, enter your account email address and submit. You may change your account details at any time by signing in to My Account.
Can I make changes to my order?
    Unfortunately once an order has been placed we are unable to make any amendments or additions to the items on it. Your order will be automatically be processed and sent for despatch. Upon delivery, if any items are unsuitable, please follow the returns instructions on the invoice you receive with your order. Please see our returns section for more information.
How do I return an item (s)?
Please visit HERE for our full returns policy. To return an item for exchange or refund please contact the returns department to obtain a returns ID number* on:

Telehone: +44 1903 766921

Once a returns reference number is given, Please return products to:

World Scout Shop Ltd
C/O Returns
75 Marlborough Road
Lancing Businesses Park
West Sussex
BN15 8UG
United Kingdom

Please clearly state the reason for return and whether you require a refund or exchange.
I am missing item (s) from my order
    Sometimes your goods will be delivered on different dates, so first of all, check your delivery note or dispatch emails to see if any of your items will be arriving separately. You will not be charged any additional postage costs. If there is a 0 in the despatch quantity column on your invoice this means that unfortunately we did not have the stock of the item to send to you. If the delivery note says an item should be in your parcel but it isnt, please contact us letting us know which item(s) you believe are missing via:

TEL:  +44 1903 766921 

We will then investigate the missing items and contact you with the outcome.
Copyright © 2018 - World Scout Shop Limited, A wholly owned subsidiary of the Scouts World Scout Shop Limited, 75 Marlborough Road, Lancing Business Park, Lancing, West Sussex. BN15 8UG Company Registration Number 07767748 VAT Registration Number 872854682